Solar Power On Grid 8000W 10000W 8KW 10KW 15kw 20kw Input MPPT Waterproof IP65 Grid Tie Solar Power Inverter with Wifi DC Switch
Solar Power On Grid 8000W 10000W 8KW 10KW 15kw 20kw Input MPPT Waterproof IP65 Grid Tie Solar Power Inverter with Wifi DC Switch
Technical Specification：
Packing List：
1) 1 PC micro inverter
2) 1 PC AC Connection Cable
3) 1 Set Installation screws
4) 1 PC User Manual
WIFI Communication:
Application:
1. The product warranty period is within 1 year after purchase. (Damage caused by dismantling, manual damage, etc. is not covered by the warranty).
2. If the buyer finds that there is indeed a problem with the product within seven days after receiving the product, buyer could applied to seller to return for inspection. If the product is indeed defective, we will replace it with a new one. If there is no suitable substitute And we will refund you. Shipping, handling and insurance fees are non-refundable. If it is found that there is no problem with the product, the product will be returned to the buyer at the buyer’s expense.
3.Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email.
4. After receiving the goods, pls remove the tape around the box when unpacking, without violent damage, to avoid potential damage to the goods. It is recommended to keep the outer packaging for at least 15 days after receiving the goods. When returning goods, please ensure the integrity of the original packaging and the goods. If there is any reason that affects the secondary sales of the goods, the return and exchange cannot be accepted. All cost of return and tax will be covered by buyer.
5. When receiving the goods, if you find that the outer packaging is damaged, you should immediately contact the local courier to make a complaint and claim, and at the same time take a photo or video as the evidence and inform the seller. If the buyer fails to follow the above operations , then if the goods are damaged or lost due to courier reasons, the buyer shall take the responsibility.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sunwind4all (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
